Where is your Practice losing revenue, capacity or control?
A free, one on one Practice Health Check that shows what to fix first. It is not a sales call.
- Free 60 minute session
- Prioritised list of what to fix first
- Built for Australian GP Practices
Watch this short video
What we check inside your Practice
A practical review of the areas where Practices can lose revenue, capacity or control.
Clinical Throughput
Where appointment books, billing per hour and patient flow are leaving GP time unused.
CDM and Health Assessments
How Chronic Disease Management and Health Assessment workflows run, and where eligible work is slipping through gaps.
Incentives and Billing Capture
Whether your Practice is claiming the PIP, WIP and other incentives it is eligible for, and where item numbers are underused.
Workforce and GP Recruitment
Whether your roster, team structure and role clarity are supporting GP capacity and retention.
Room Utilisation
Which rooms sit idle, and where session planning could turn unused space into capacity.
Revenue Beyond GP Consults
Nurse led workflows, allied health and other services that could add revenue alongside GP appointments.
You leave with a prioritised action plan: what to fix first, what can wait, and how to move forward.
Who you will speak with
Jeff Mustapha
Founder, HealthVue
I’ve spent eight years inside Australian General Practice. I started on the operator side, delivering medical centre projects in Healius’s transformation program. In 2020 I founded HealthVue. My background is accounting and operations management, so I look at systems first and numbers second.
Since then I’ve worked with more than 100+ Practices across NSW, VIC, QLD, TAS and WA. The smallest had one GP. The largest had more than 20+.
Here’s what the field has taught me. The problem is almost never demand. More patients don’t fix broken systems. They expose them. Most of the revenue a Practice is missing is already walking through the door. It just isn’t being captured at the booking screen.
It’s a capture problem, not a doctor problem.
What changed inside the practices we work with
Across the Practices below, incentive revenue alone went up by $50K to $250K+ a year. The rest came from GPCCMP throughput, team capacity and structure. None of it came from making GPs work harder.
Palm Health Group
Multi-site, 3 Practices | Mixed billing
$200K+ in additional incentives every year
We mapped PIP, WIP and Indigenous Health Incentive eligibility across all three sites, then checked past claims against Services Australia records. That recovered $20K+ in back payments. Quarterly audits now protect the revenue. Appointment volume didn’t go up. All three sites were also reaccredited under one shared governance framework.
Nagambie Medical Centre
Regional VIC | Mixed billing
$40K+ in incentives the Practice was missing
There was no audit process and very little visibility of what they were eligible for. A full incentives audit found the missed claims and the compliance gaps. Ongoing audits now stop it happening again.
Hall Street Medical Centre
Auburn, NSW | Mixed billing
$40K+ a year in protected incentive revenue
We recruited and placed a Practice Manager, added a podiatrist and dietitian onsite, and set up quarterly incentive reviews. The owners now have a manager running the place. The Practice no longer depends on them being there.
Health Nexus Launceston
TAS | 8 GPs, 5 nurses
Care Plans and Health Assessments: from 10 a week to 50+
GPCCMP now makes up 15% of total billings. Care Plan appointments dropped from 45 minutes to 30, with a 20-minute target. Nurses run the workflow, and new nurse-led clinics have been added.
Wellness Medical and Skin Cancer Clinic
Greater Springfield, QLD | New Practice
GPCCMP from 8% to 15%+ weekly in under 3 months
75 Health Assessments completed. 10997 nurse follow-ups are now built into every care plan. In five months it went from a reactive startup to a structured Practice.
St George Medical Centre
Sydney, NSW | 3 GPs, 1 part-time nurse
GPCCMP moved off the doctors and onto the team
At the start, GPs were delivering 90% of GPCCMP. Now a part-time nurse and a front desk who were new to healthcare run it, using 20+ condition-specific templates. MyMedicare registrations are running at 50+ a week.
Results vary by Practice size, billing model and starting position. Figures are results reported by these practices and are not a guarantee of future results.
HealthVue client, Australian General Practice.
Is this a sales call?
No. The purpose of the session is clarity. If there is no meaningful opportunity in your Practice, we will tell you upfront. If there is, we will show you whether further support would be useful, and the decision is always yours.
Book your Practice Health Check
Spend 60 minutes with HealthVue and leave knowing where your Practice is losing revenue, capacity or control, and what to fix first.
30 minute one on one video call via Zoom.
Times shown in UTC local time (UTC+00:00)
- Free initial session
- 60 minutes
- No obligation
- Not a sales call
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